Introduction

• What is Copperx Payout?

  Copperx Payout brings an on-chain banking experience by providing a suite of comprehensive tools for your financial needs. With Copperx Payout, you can convert Digital Dollar (USDC) to native currencies (fiat) in over 50 countries. It also offers various on-chain banking features such as multi-chain deposits, third-party payouts, sending money to email, managing employees and contacts, scheduling payouts, inviting team members, and withdrawing USDC to your wallet. Demo Video Here is the dSome readers

• Who are your licensed partners?

  We collaborate with licensed and regulated partners worldwide to ensure your safety and security. Our partners include those licensed in the US as a Money Services Business (MSB) and those holding a Virtual Asset Service Provider (VASP) license in Lithuania. For KYC, KYB, and AML, we trust and utilize the services of Persona and Hyperverge. Bridge - Licensed in the US as an MSB Persona - Trusted partner for KYC, KYB, and AML Hyperverge - Trusted KYC & AML partner in IndiaSome readers

KYC

• My KYC is not yet approved, and it’s been more than three days. What should I do?

  If your KYC is delayed for more then 3 working days, please contact us at compliance@copperx.io. Make sure to provide your registered email address.Featured

• What documents are required for KYC?

  🌏 Global: The following documents are required for KYC: National ID Bank Statement (with at least one transaction not older than 3 months), The name on the statement must exactly match the name on the your National ID In some cases, we may also ask for Passport Liveness Check required: Your photo in the Aadhar Card or Passport should match with your selfie verification 🇮🇳 India: The following documents are required for KYC in India: Aadhar Card PAN Card Bank Statement (with at leSome readers

• How long does it take for KYC to be approved?

  It takes 2-3 business days for approval. Our compliance team will contact you via email if any additional information or documents are required.Few readers

KYB

• What documents are required to submit for the KYB?

  Incorporation Certificate AOA/MOA Proof of Address List of Directors Shareholder Structure KYCs of UBO & shareholders with more than 10% equityFew readers

• How long does it take for the KYB to be approved?

  It takes 3-4 working days.Few readers

Deposit

• What tokens do you support for deposits?

  We primarily support USDC on the Polygon network. However, you can deposit USDC or any other token using the LIFI widget from any network.Few readers

• How long does it take to deposit USDC?

  USDC deposits to your Copperx Payout account are instant. If you’re using LIFI, it may take a 15-20 minutes to reflect in your account.Few readers

• I accidentally deposited USDC.e or another token. What should I do now?

  No worries, your funds are completely safe. You can find instructions on how to recover your tokens and get them back to your main wallet below. Video Guide Watch the Loom video guide for a visual walkthrough. Step-by-Step Instructions Visit the PrFew readers

Fee or Pricing

• What is the withdrawal fee for individual?

  Please check fee for individual herePopular

• Is there any Payout platform fee or price?

  There is no platform fee for using our services. You get access to an easy-to-use dashboard for your on-chain banking operations, which includes multi-chain deposits, sending money to email, managing employees and contacts, scheduling payouts, inviting team members, and withdrawing to a crypto wallet. However, there is a fee for withdrawing to a bank. You can check the details of these fees here (https://docs.google.com/spreadsheets/d/1fCjSD68KK8jixt6HFN25SryCbyt6og-5mJ66tBxYoI/edit?gid=0gidFew readers

• What is the withdrawal fee for bussiness?

  Please check fees for business hereFew readers

Before Transaction

• How long does it take for a payment to reflect in my bank?

  It typically takes up to 3 working days, but in most cases, funds are credited within 24 hours. If funds are not credited after 3 working days, please reach out to us via customer support chat on our website.Few readers

• Which countries are supported for off-ramp?

  We offer withdrawal support to bank accounts or mobile wallets in over 70 countries. Please check all supported countries hereFew readers

• How do you handle compliances across multiple countries?

  We collaborate with licensed and regulated partners worldwide to ensure your safety and security. Bridge - Licensed in the US as an MSB Encryptus - Holds a VASP license in Lithuania Persona - Trusted partner for KYC, KYB, and AML Hyperverge - Trusted KYC & AML partner in IndiaFew readers

After Transaction

• It's been 3 days since my withdrawal, and the funds haven't hit my bank. What should I do?

  If the funds have not been credited after 3 working days, please reach out to us via the customer support chat on our website. We are here to help and will investigate the issue promptly.Few readers

Taxes

• Do Copperx Payout deduct crypto taxes in Transaction?

  We do not deduct any taxes from transactions. Taxes need to be managed by you according to the laws and regulations of your country. Please consult your CA for tax advice.Few readers

FAQs for Indian Individuals 🇮🇳

• Should I choose a local off-ramp or international remittance?

  It depends on your needs. Local off-ramps convert crypto to INR locally, following Indian laws and regulations. A 1% TDS will be deducted by our local off-ramp partner, and the transaction will be shown as a crypto off-ramp in your ITR. The local off-ramp has a lifetime limit of $20,000. If you are earning crypto through global companies or freelancing, you may choose the international off-ramp. Our international payment provider converts crypto on the international market and sends you remittPopular

• What are the conversion rates like in India?

  Some readers

• Can I get the FIRC Certificate for my international payment?

  Yes, you can request a FIRC from your bank. If they are unable to provide it, we can assist in obtaining a FIRC certificate through our payment partner. The FIRC certificate costs $29 per request. The request must be made within 10 days of the transaction. Submit your FIRC certificate request here: https://buy.copperx.io/payment/payment-link/77d45897-b8a3-412a-879a-8a0d623868e4 Once the payment is completed, you'll receive the FIRC via your registered email within 10 business days. If oSome readers

• What is the minimum and maximum amount I can withdraw in India?

  Few readers

• Can I withdraw to any bank in India?

  Yes, our partner supports almost all banks in India, including local and regional banks.Few readers

• What documents are required for KYC in India?

  The following documents are required for KYC: Aadhar Card PAN Card Bank Statement (with at least one transaction not older than 3 months) The name on the statement must exactly match the name on the Aadhar Card In some cases, we may also ask for Passport submission Liveness Check: Your photo in the Aadhar Card or Passport should match your selfie verificationFew readers

• What is the withdrawal fee for India?

  You can check fees for different countries and payment methods here:Few readers

• Why is my Aadhar Card not being verified?

  We recommend updating your Aadhar with the correct details and the latest photograph.Few readers

• How can I file crypto taxes in India?

  The best way to file crypto taxes is to hire a crypto-friendly CA. Here are some explanations regarding taxes in your transactions: Local Off-ramp: A 1% TDS is automatically deducted as per Indian law. Consult your CA for filing taxes on these transactions. International Payment: Your international transactions are received as remittance. You can claim a FIRC from your bank. If these transactions represent your salary, consulting income, or freelancing, please provide invoices andFew readers

• Will there be a 30% tax for off-ramping?

  We do not deduct any taxes from transactions. Consult a crypto-friendly CA who knows about crypto taxes well for specific tax obligations.Some readers

• Brief Guide to Filing Crypto Taxes in India

  Choosing the Right ITR Form ITR-1: For resident individuals with income up to ₹50 lakhs from salary/pension, one house property, and other sources. ITR-2: For income from capital gains, multiple house properties, foreign income/assets, and crypto income (if reported as capital gains). ITR-3: For income from business/profession and crypto income (if reported as business income). ITR-4: For resident individuals and HUFs with total income up to ₹50 lakhs from salary/pFew readers

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