If you have sent the wrong token or used an unsupported network, contact the Kosh support team via chat at payout.copperx.io immediately with your transaction details. Our team will assess the situation and guide you through the recovery process where possible.
To avoid this happening, always check the following before sending:
Token — make sure you are sending USDC, not a bridged or wrapped variant such as USDC.e, USDT, or any other token
Network — confirm you are sending on a supported network. See What tokens do you support for deposits? for the full list
Wallet address — double-check the destination wallet address shown in your Kosh dashboard before confirming the transaction
Transactions on the blockchain are irreversible. Kosh cannot guarantee recovery of funds sent to the wrong address or on an unsupported network. Always verify your transaction details carefully before confirming.