If you wish to close your Kosh account or request deletion of your data, you can do so by submitting a formal request. This article explains the conditions that must be met and how to submit your request.
Before you request closure
Account closure cannot be processed if your account has any of the following:
Pending balance — your Kosh wallet must have a zero balance; withdraw all funds before submitting a closure request
Active compliance holds — if your account is currently subject to a compliance review, transaction hold, or pending investigation, it cannot be closed until those matters are fully resolved; our team will notify you once your account is clear
How to submit a closure request
Send an email to [email protected] from your registered email address. This is required to verify your identity and confirm you are the legitimate account holder.
Include the following in your email:
Your full registered name
Your registered email address
Confirmation that your balance is zero and there are no holds on your account
Whether you are requesting account closure only, or full data deletion under applicable privacy regulations
What happens next
Our team will review your request and confirm that all conditions are met. You will receive a confirmation email once your account has been successfully closed. If there are any pending issues that need to be resolved first, we will inform you and guide you on next steps. Account deletion may take up to 10–15 business days.
Data deletion
If you wish to have your personal data deleted in line with applicable privacy regulations such as GDPR or India's DPDP Act, please make this explicit in your closure request email. Note that certain records may be required to be retained for regulatory and compliance purposes even after account closure.
To get started, email [email protected] from your registered email address.