Once all required documents and details have been correctly collected by our team, your KYB is typically approved within 2–3 business days. This timeline starts only after your submission is complete and all required information has been accepted.
What happens after you submit
Your KYB onboarding happens in two stages before approval:
Stage 1 — Initial details verification
After you submit your initial business details, our team reviews them before you can proceed to the full KYB step. This usually takes a few hours.
Stage 2 — KYB document review and account setup
Once your documents and UBO details are submitted, our compliance team reviews everything and sets up your account with our partners. This is where the 2–3 business day timeline applies.
Throughout this process your dashboard will show KYB In Review. You do not need to take any action during this time unless our team reaches out to you.
Typical KYB status flow
Step | Status | Typical duration |
Initial business details submitted | KYB In Review | A few hours |
Initial details verified — proceed to KYB | KYB In Progress | A few minutes |
KYB documents and UBO details submitted | KYB In Review | 2–3 business days |
Account fully verified | KYB Approved | — |
Important — when does the clock start?
The 2–3 business day review period starts only once our team has confirmed that all required documents are correct and complete. If our team reaches out requesting additional or corrected documents, the timeline starts again from the point all outstanding items are resolved.
Check your inbox first
Before reaching out, check your registered email carefully — including spam and promotions folders. Our onboarding team may have already contacted you requesting additional information or clarification.
If it's been longer than expected
If it has been more than 4–5 business days since all required documents and details were correctly submitted and your status is still pending, please contact us at [email protected] with your registered email address and our team will look into it.
KYB timelines may vary depending on jurisdiction, company structure, document quality, and regulatory requirements. If your documents required re-submission or your KYB was restarted at any point, the overall timeline will be longer.