If your business verification was unsuccessful, you will see KYB Rejected on your dashboard along with a reason. This article explains the most common reasons why a KYB application is rejected and what it means for you.
How rejections happen
Before a final rejection is issued, our compliance team does its best to follow up with you to request any missing or additional documents. A rejection is only issued if the required information could not be obtained, or if the application did not meet our compliance and security standards after review.
There are broadly three reasons a KYB may be rejected:
The required documents were not provided or could not be verified
The application did not meet our compliance or security standards
The application was reviewed and declined by one of our banking or compliance partners
Common rejection reasons
Rejection reason | What it means |
Documents missing, expired, or unacceptable | One or more required documents were not submitted, were expired, or were in a format that could not be accepted — including business registration documents, proof of address, or identity documents for directors and UBOs |
Information or documents do not match | Details across your submitted documents are inconsistent — for example, company name, address, or director details differ between documents, or identity documents submitted for a UBO or director do not match the information provided during onboarding |
Business nature or activity could not be confirmed | We were unable to verify that the business is actively operating or that its activities are consistent with what was declared — this may be due to missing invoices, contracts, or supporting documents |
Business or individual does not meet compliance standards | The application was assessed as incompatible with our compliance or security requirements — this includes cases where the business structure, type, or an associated individual does not align with our policies, or where an individual appears on a sanctions or PEP list |
Identity or liveness verification could not be completed | The identity verification or liveness check for one or more directors or UBOs could not be successfully completed — this may be due to poor image quality, a failed biometric match, or an incomplete submission |
Business profile information is invalid or improper | The business website, profile URL, or other submitted information was found to be invalid, inactive, or inconsistent with the nature of the business declared |
Application declined by our partners | In some cases, even after our internal review is complete, the application may be declined by one of our banking or compliance partners — in such situations, there is nothing further we are able to do on our end |
What happens after a rejection
If your application is rejected, you will be notified by email and the reason will be visible on your dashboard. KYB rejections are final and cannot be appealed or resubmitted. If you believe your rejection was issued in error, contact us at [email protected] and our team will review your case.
Not rejected — but asked to redo your KYB?
If your dashboard shows Re-KYB Required instead of KYB Rejected, this is a different outcome. It means your application could not be completed due to a fixable issue and you are required to restart the process from the beginning. The specific reason will be shown on your dashboard and included in your notification email.
All KYB decisions are made by our compliance team in accordance with our compliance and security standards.