If your dashboard shows KYC Rejected, it means your verification could not be completed based on the documents and information submitted. The specific reason will be shown on your dashboard and sent to your registered email address.
Rejection reasons
Reason | What it means |
Document Expired or Invalid | The document you submitted is expired or not accepted |
Identity Mismatch | The details on your ID do not match the information you submitted |
Address Proof Issue | Your address document is not recent or not in an accepted format |
Selfie Verification Failed | Your liveness check or selfie could not be verified |
Information Inconsistent | The information provided appears inconsistent or incomplete |
Duplicate Account | A Kosh account already exists with the same details |
Sanctions or PEP List | Your profile matches an entry on a sanctions or PEP list |
Security and Compliance | Rejected due to internal security and compliance reasons |
Is a rejection permanent?
Yes — a KYC Rejected decision is final and cannot be appealed. However, in some cases you may receive a Re-KYC Required status instead of a full rejection. This means your KYC was not approved but you are eligible to restart and resubmit.
If you receive Re-KYC Required
Check your dashboard and registered email for the specific reason. Once you understand what needs to be corrected, restart your KYC from the beginning and resubmit with accurate, valid documents.
If you believe there has been an error
Contact us at [email protected] with your registered email address and our team will review your case.
KYC decisions are made in accordance with our compliance partners' guidelines and applicable regulatory requirements. Kosh is unable to override decisions made by our compliance partners.